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Online governance

The Reddit Blackout of 2023: Moderators Lead the Charge for a Site-Wide Protest of API Changes

Summary: Beginning June 12th, 2023, Reddit experienced its second-ever “blackout,” triggered by the platform’s decision to charge companies for API access. Reddit, known for its diverse user-generated content organized into […]

Addressing Disinformation Through Labeling in Times of Crisis

Summary: A few days after the Russian invasion of Ukraine, Twitter announced that it would start labeling tweets containing links from Russian state-linked media outlets, noting their affiliation. Additionally, Twitter […]

TikTok and Oracle: Public Accountability via Private Auditor

Summary: TikTok has been widely criticized for its handling of U.S. based user data. The criticism is not without merit, as evidenced by numerous data security scandals and investigations. To […]

Takedowns on YouTube skyrocket during pandemic as AI replaces human moderators (2020)

Summary: YouTube has always faced an uphill battle when it comes to content moderation. A decade ago, the job was impossible to handle with only human moderators. According to stats […]

Russia slows down access to Twitter as new form of censorship (2021)

Summary: On March 10 2021, the Russian Government deliberately slowed down access to Twitter after it accused the platform of repeatedly failing to remove posts about illegal drug use, child […]

Nintendo blocks players from discussing COVID, other subjects (2020)

Summary: Nintendo has long striven to be the most family-friendly of game consoles. Its user base tends to skew younger and its attempts to ensure its offerings are welcoming and […]

Facebook struggles to correctly moderate the word “hoe” (2021)

Summary: One of the many challenges with content moderation is the flexibility of language. When applying blocklists — a list of prohibited terms considered not appropriate for the platform — […]

LinkedIn blocks access to journalist profiles in China (2021)

Summary: A major challenge for global internet companies is figuring how to deal with different rules and regulations within different countries. This has proven especially difficult for internet companies looking […]

Coca Cola realizes custom bottle labels involve moderation issues (2021)

Summary: Content moderation questions can come from all sorts of unexpected places — including custom soda bottle labels. Over the years, Coca Cola has experimented with a variety of different […]

Twitter removes “verified” badge in response to policy violations (2017)

Summary: Many social networks have enabled users to use a pseudonym as their identity on that network. Since users could use whatever name they wanted, they could pretend to be […]

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