Case Studies

Case studies are real-life examples of trust and safety issues. Each case study demonstrates how difficult it is to make a trust and safety decision and discusses the associated trade-offs, prompting readers to think about the questions raised by the case and consider both intended and unintended outcomes.

TSF publishes case studies in an effort to form an ongoing repository of trust and safety examples providing deeper insight for the broader public. These case studies may also be helpful as a training tool as they examine past examples that resonate with current challenges.

Case studies are written by trust and safety professionals, researchers, and the Copia Institute.