Trust, Safety, and the Internet We Share: Multistakeholder Insights

Our edited volume Trust, Safety, and the Internet We Share: Multistakeholder Insights aims to bring to the fore the many undertakings and facets that make up the trust and safety discipline. Co-edited by Maia Levy Daniel, Amanda Menking, Marlyn Thomas Savio, and Jean Claffey, the volume is the first comprehensive resource on trust and safety, including 27 chapters that address a variety of perspectives and points of view from different countries and backgrounds.

The volume will be published by Taylor & Francis by the end of 2025. To receive an email notification when a free eBook copy is available for download, complete this form.

Section 1: Making Trust and Safety Legible

  • Voices of Trust & Safety: Origins and Evolutions - Toby Shulruff, Jeff Lazarus, and Amanda Menking. Preprint available via SSRN. 📚

  • The Trust & Safety Professional Association and Trust and Safety Foundation: An Oral History - Adelin Cai, Eric Goldman, Clara Tsao, and Amanda Menking

  • Publishing Trust and Safety Research: Challenges and Opportunities - Shelby Grossman, Lemi Baruh, Eric Goldman, Arthur Gwagwa, Rosie Ith, Michael C. Seto, Ruth Spence, and Jeffrey Hancock

  • Trust and Safety as Philosophical Practice - Étienne Brown and Zoe Phillips Williams. Preprint available via PhilArchive. 📚


Section 2: Community Moderation

  • Online Community Managers: Learning from the Original Trust and Safety Practitioners - Venessa Paech

  • Advantages and Challenges Around Community-Led Content Moderation Models From a Historical Perspective - Jan Eissfeldt and Anna B. Stephenson

  • Community Moderation and the Hidden Structures of Digital Safety - Anonymous


Section 3: The Trust and Safety Ecosystem

  • Dangerous Speech and its Dilemmas - Susan Benesch

  • Trust and Safety Vendors: Looking Back and Forward - Lucas Wright. Preprint available via SSRN. 📚

  • The Indispensable Role of BPOs in Trust and Safety - Rachel Lutz Guevara, Leslie Taylor, and Jean Claffey. Preprint available via OSF. 📚

  • Trust and Safety and Human Rights: Bridging the Fields for Better Online Governance - Maia Levy Daniel and Hilary Ross. Preprint available via SSRN. 📚

  • The Three Eras of Content Moderation in the Media and What Comes Next - Ben Whitelaw

  • Prosocial Design in Trust and Safety - David Grüning & Julia Kamin. Preprint available via arXiv. 📚

  • Fighting Terror with Tech: The Evolution of the Global Internet Forum to Counter Terrorism - Erin Saltman & Naureen Chowdhury Fink


Section 4: The Global Majority

  • T&S and the Majority World - Sujata Mukherjee. Preprint available via SSRN. 📚

  • Misinformation in Nepal: Spread, Impact, and Media Dynamics - Tilak Prasad Pathak & Ujjwal Acharya

  • Trust and Safety’s Blindspots: A Latin American Perspective - Ramiro Álvarez Ugarte and Agustina Del Campo. Preprint available via SSRN. 📚

Section 5: Support for Moderators, Users, Communities, and Practitioners

  • Wellbeing-Centered UX: Supporting Content Moderators - Diana Mihalache and Dali Szostak

  • Beyond Content Severity: Rethinking Psychological Impact and Wellness Care for Moderators Working with “Benign” Content - Jeffrey DeMarco, Marlyn Thomas Savio, Jolguer Perez, and Xieyining Huang. Preprint available via OSF. 📚

  • Trust and Safety Tooling as a User Experience Challenge - Joseph Seering, Braahmi Padmakumar, and Martina Di Paola

  • DIRE: A Framework for Understanding Trust & Safety Tooling - Camille François, Juliet Shen, Yoel Roth, Samantha Lai, and Mariel Povolny. Preprint available via SSRN. 📚

  • Trust and Safety: An Approach to Countering Gender-based Violence - Toby Shulruff and Erica Olsen


Section 6: Trust and Safety in the Age of AI

  • Adversarial Shift in the Age of Generative AI: The Impact on Content Moderators and the Need to Accelerate the Defensive Use of Generative AI - Adam Hadley, Louise Meloy, Joe McArdle, and Cat Cadenhead

  • Intersections Between Trust, Safety, and Responsible AI: How Trust & Safety and AI Auditing Can Learn and Evolve Together - Amar Ashar

Section 7: Legal and Regulatory Perspectives

  • Online Safety Regulation: Righting Risks or Risking Rights? - Jason Pielemeier & David Sullivan

  • Making Metrics Meaningful: A Regulatory Perspective on Effective Transparency Reporting in Online Safety - Jessica Zucker & Jessica Marcus

  • Dream, Design, Deliver: Singapore’s Approach to Online Safety Regulation - Edward Wee and Makoto Hong

We’re deeply grateful to all of the subject matter expert reviewers who generously shared their time and knowledge: Henry Adams, Lindsey Andersen, Nikhil Bhasin, Aliya Bhatia, binchlord, Natalie Campbell, Chanell Daniels, Mona Elswah, Renn Henry, Irene Huang, Julia Kamin, Maggie Kerr, Rhett King, Kristy Kosak, Mario Lanao, Fadzai Madzingira, Swapneel Mehta, Taylor Moore, Sujata Mukherjee, Venessa Paech, Osiris Parikh, Jason Pielemeier, Hilary Ross, Joseph Seering, Toby Shulruff, Jenny Uchisawa, and Lucas Wright.